This 20 hour training will help improve employee working relations within their departments, improve communications with other internal and external partners, and will help employees provide patients and customers with services that will exceed expectations.  This training also includes information that can be used in developing a collection strategy for your practice in order to stay on top of receivables.

 Customer Service in Healthcare/Collecting in A New Economy

Front line service providers are an organization's primary contact with customers.  What they say and do can build customer satisfaction and loyalty, which results in repeat business and increased success.  This 20-hour Customer Service in Healthcare w/Collecting in A New Economy will give new and experienced service providers a toolbox of skills, for effectively and efficiently handling all types of customer service interactions.  This program will also help associates focus on improving employee working relations within their departments, improve communications with other internal and external partners, and help employees provide patients with customer service that exceeds client/organizational expectations and help build patient loyalty.  This training also includes information that can be used in developing a collection strategy for your practice in order to stay on top of receivables.  Target Audience: healthcare service providers, office managers and staff, Courses include:

1. Service plus Healthcare w/Collecting in a New Economy                                                                                                                                                  2. Interaction Skills for Success                                                                                                                                                                                            3. Communicating & Listening                                                                                                                                                                                              4. Personal Empowerment & Taking the Initiative                                                                                                                                                                 5. Collecting in a New Economy

Course Descriptions:

• Service Plus Health Care: Building Patient Loyalty (4 hours) develops skills to ensure that patients and customers receive top-quality service.  It gives your organization the edge it needs--loyal customers who demonstrate "the three R's" of loyalty: Return to your facility because they view you as their health care provider of choice; refer others; and Relate to service providers as partners in their care.

•  Interaction Skills for Success (4 hours) this course presents essential skills for building positive working relationships and serves as a prerequisite for service provider courses. 

• Communicating & Listening (4 hours) Communicating and Listening" is designed to equip employees with the skills they need to communicate clearly and listen carefully.

• Personal Empowerment & Taking the Initiative (4 hours) If people see empowerment as something that is given to them, they will miss out on opportunities to take responsibility for action or to take initiative to solve problems, improve processes, and give your company a competitive edge.  This training seeks to change the mind-set that empowerment is something that is given. It helps employees see that they can and should look for improvement opportunities.

• Collecting in a New Economy (4 hours) are your procedures evolving with the changing consumer mind-set? Poor planning can derail your collection efforts! In a slowed economy, practices must beef up their collection strategy to stay on top of receivables. Learn the latest on collection laws including the Red Flag Rules.

Class Dates:  This class will meet from 8:00a.m. -12:00 p.m. at Lansing Community College -West in classroom WCB S151 on the following dates:

Wednesday, January 13                                                                                                                                                                                           Wednesday, January 20                                                                                                                                                                                             Wednesday, January 27                                                                                                                                                                                                    Wednesday, February 3                                                                                                                                                                                      Wednesday, February 10

Register your organization now, only 20 seat available! Julianne will be in touch to reserve your seats. 

Please direct question pertaining to course content to James Sawyer of Lansing Community College's Business and Community Institute at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or by phone at 517 483-9642.